Frequently Asked Questions (FAQs)

Welcome to the Unicorn Stationery FAQ section! Here are some common questions and answers to assist you:

1. Do you offer international shipping?

• No, we currently offer shipping within Malaysia only. However, we do export bulk orders. For international bulk orders, please contact us through Whatsapp for further assistance.

2. What are your business hours?

• We operate from Monday to Friday, 9:00 AM to 5:00 PM. Orders placed outside these hours will be processed on the next business day.

3. Can I modify or cancel my order after it has been placed?

• Once an order has been processed and shipped, it cannot be modified or canceled. However, for any inquiries or concerns regarding bulk orders, please contact us through Whatsapp, and we will assist you accordingly.

4. How long does shipping take?

• For deliveries within Peninsular Malaysia, standard shipping usually takes 3-7 business days. Deliveries to East Malaysia (Sabah & Sarawak) may take longer, typically within 5-10 business days.

5. Do you offer expedited shipping?

• No, we currently do not offer expedited shipping options.

6. Can I track my order?

• Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

7. What is your return policy?

• Please refer to our Exchanges, Returns & Refund Policy section on our website for detailed information about our return policy.

8. Do you offer self pick-up options?

• Yes, in addition to shipping, we offer a self pick-up option for customers who prefer to collect their orders directly from our store. You can select the self pick-up option during the checkout process.

9. How can I contact your customer service team?

• You can contact our customer service team through Whatsapp by clicking on the chat bubble located on the bottom right corner of our website.

10. Are your products suitable for children?

• Our products are generally suitable for all ages, but some items may contain small parts that could pose a choking hazard for young children. Please refer to individual product descriptions for specific age recommendations.

If you have any other questions or require assistance with bulk orders, please don’t hesitate to contact us through Whatsapp. We’re here to help!

Thank you for choosing Unicorn Stationery. We appreciate your business!