Exchanges, Returns & Refund Policy

Thank you for shopping with Unicorn Stationery. We want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our Exchanges, Returns, and Refund Policy outlined below:

1. Exchanges:

• We accept exchanges for items that are defective or damaged upon receipt.
• If you receive a defective or damaged item, please contact us within 7 days of receiving your order to initiate the exchange process.
• To be eligible for an exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Exchanges will be processed once the defective or damaged item is returned to us.

2. Returns:

• We accept returns for items that are unused and in their original condition.
• If you wish to return an item for any reason other than defect or damage, please contact us within 14 days of receiving your order to initiate the return process.
• To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Customers are responsible for the cost of return shipping unless the return is due to a defect or damage.

3. Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If your return is approved, we will process the refund to your original method of payment.
• Please note that shipping costs are non-refundable, except in cases where the return is due to a defect or damage.
• Refunds may take some time to process, depending on your bank or credit card company.

4. How to Initiate an Exchange or Return:

• To initiate an exchange or return, please contact our customer service team through Whatsapp by clicking on the chat bubble located on the bottom right corner of our website.
• Our customer service team will provide you with instructions on how to proceed with the exchange or return process.

5. Exceptions:

• Personalized or customized items are not eligible for exchange or return unless they are defective or damaged upon receipt.
• Clearance or sale items are final sale and cannot be exchanged or returned unless they are defective or damaged upon receipt.

6. Contact Us:

• If you have any questions or concerns about our Exchanges, Returns, and Refund Policy, please don’t hesitate to contact our customer service team during business hours (Monday to Friday, 9:00 AM to 5:00 PM) via Whatsapp.

Policy Updates:

• We reserve the right to update or amend our Exchanges, Returns, and Refund Policy without prior notice.
• Any revisions to our policy will be posted on our website.

Thank you for choosing Unicorn Stationery. We value your satisfaction and strive to provide excellent service with every purchase.