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Unicorn Stationery - The Ideal Choice for Stationery

Shipping Policy

Thank you for choosing Unicorn Stationery! We’re committed to providing you with excellent service, including reliable shipping within Malaysia. Please review our shipping policy below:

1. Processing Time:

  • Orders are typically processed and dispatched within 5 business days from the date of purchase.
  • Orders placed on weekends or holidays will be processed on the following business day (Monday to Friday, excluding holidays), between the hours of 9:00 AM and 5:00 PM.

2. Shipping Methods and Delivery Times:

  • We offer Standard Shipping with an estimated delivery within 3-7 business days within Peninsular Malaysia.
  • For deliveries to East Malaysia (Sabah & Sarawak), estimated delivery times may be longer, typically within 5-10 business days.
  • Delivery times may vary depending on your location and other external factors.

3. Self Pick-Up Option:

  • In addition to shipping, we offer a self pick-up option for customers who prefer to collect their orders directly from our store.
  • You can select the self pick-up option during the checkout process.
  • Our pick-up location is at Heelee Enterprise (M) Sdn Bhd. You can easily find us on Waze by searching for “Heelee Enterprise (M) Sdn Bhd”.

4. Order Cancellation/Modification:

  • If you need to cancel or modify your order, please contact us through Whatsapp by clicking on the chat bubble located on the bottom right corner of our website.
  • Our customer service team will assist you promptly with your request.

5. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the delivery destination within Malaysia.
  • You can view the shipping cost for your order during the checkout process before finalizing your purchase.

6. Tracking Your Order:

  • Upon shipment, you will receive a shipping confirmation email containing a tracking number.
  • Utilize this tracking number to monitor the status of your delivery online.

7. Shipping Address:

  • Please ensure the shipping address provided during checkout is accurate and complete.
  • We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Shipping Delays:

  • While we strive for prompt delivery, shipping delays may occur due to unforeseen circumstances such as severe weather or carrier issues.
  • We appreciate your patience and understanding during such occurrences.

9. Lost or Damaged Packages:

  • In the event of a lost or damaged package during transit, please notify us immediately.
  • We will liaise with the shipping carrier to resolve the issue and ensure a satisfactory outcome.

Contact Us:

  • For any inquiries or concerns about our shipping policy, please reach out to our customer service team during business hours (Monday to Friday, 9:00 AM to 5:00 PM) via Whatsapp.

Policy Updates:

  • We reserve the right to update or amend our shipping policy without prior notice.
  • Any revisions to our shipping policy will be posted on our website.

Thank you for choosing Unicorn Stationery. We appreciate your business and look forward to serving you!